Terms of Service

VOOVZ is operated by ALWAYHEALTH TECHNOLOGY LIMITED, registration number 75820100, with its registered address at RM D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong. References to “VOOVZ”, “we”, “us” or “our” mean that entity.

These Terms apply to voovz.com and any related checkout, account, email or digital delivery service we operate.

By accessing the website, creating an account, uploading content, placing an order or downloading a digital product, you agree to these Terms. If you do not agree, do not use the service. If you order on behalf of another person, you confirm that you are authorised to provide their information and accept these Terms for the order.

• You must be at least 18 years old, or the age of legal majority where you live, to place an order.
• You must provide accurate contact, billing and delivery information and keep your account credentials secure.
• You are responsible for activity carried out through your account unless you notify us promptly of unauthorised access.
• We may suspend or close an account that is used for fraud, abuse, unlawful activity, chargeback abuse or repeated policy violations.

Our products are made to order from photos, names, dates, messages and other content you provide. Product images, mockups, previews and sample artworks are illustrative. Natural differences may occur in colour, texture, aspect ratio, cropping, framing, material and final finishing.

We do not guarantee an exact match to a photograph, another artist's work, a previous order or an image viewed on an uncalibrated screen. We do aim to match the style, composition, pet characteristics and personalisation shown in the final preview you approve.

You keep ownership of the photos and text you upload. By submitting them, you grant VOOVZ and our production, storage, payment and support providers a limited, non-exclusive, worldwide licence to host, reproduce, edit, crop, adapt and print that content solely to prepare your preview, produce and deliver your order, provide support and comply with law.

• You confirm that you own the content or have permission from the rights holder to use it.
• You confirm that the content does not violate privacy, publicity, copyright, trademark or other rights.
• Do not upload abusive, unlawful, sexually explicit, hateful or misleading content, or content you are not allowed to reproduce.
• We may refuse or cancel an order if the content cannot lawfully or safely be produced, and will refund the affected item where we do so before production.
• We do not sell your photos or use them in public marketing unless you separately give clear consent.

We normally send a preview within 1–2 business days after receiving usable photos. One revision round is included. You are responsible for reviewing likeness, coat and eye colour, text, spelling, dates, crop, background, product, size, quantity and shipping details before approval.

Once you approve the preview, it becomes the production specification and the order is final for change of mind. Additional substantial redraws, new instructions or product changes after approval may require a new order or fee, subject to our agreement.

An order confirmation acknowledges that we received your request; it does not guarantee acceptance. We may reject or cancel an order before production if there is a pricing error, stock or production limitation, suspected fraud, an unsupported delivery address, content that cannot lawfully be produced or another reasonable operational reason. If we cancel an order before production, we refund the affected amount.

• Prices are displayed in the currency shown at checkout and may change before an order is placed.
• You are responsible for any sales tax, VAT, GST, customs duty or import charge not expressly collected at checkout.
• Payment must be authorised when the order is placed. We may re-authorise or retry a declined payment method.
• Payment providers process card and wallet details. VOOVZ does not store full payment card numbers.
• If a pricing or tax error is obvious and material, we may contact you to confirm, correct or cancel the affected order before production.
• Promotional codes, credits and referral rewards are subject to their displayed rules, cannot normally be exchanged for cash and may be withdrawn if abused.

Shipping availability, production locations, transit estimates, address rules, customs responsibilities and lost parcel procedures are set out in our Shipping & Delivery Policy. Delivery estimates are not guaranteed deadlines. We are not responsible for delays caused by customs, carriers, severe weather, strikes or events outside our reasonable control, but we will help investigate covered delivery failures.

Personalised products are non-returnable for change of mind after final preview approval. Our 30-day issue guarantee covers damage, production defects, missing parts, incorrect items and material mismatches with the approved preview. Full conditions, remedies and exclusions are in the Returns, Refunds & Warranty Policy.

Digital artwork may be supplied through a download link or account library. You receive a personal, non-exclusive licence to use the file for private, non-commercial purposes unless the product page states otherwise. You may not resell, redistribute, sublicense, mass-produce or claim authorship of the file.

Digital products are non-refundable after successful download except for corrupt, wrong or materially incorrect files. We may provide a corrected file, replacement link or limited refund as appropriate.

The VOOVZ name, logo, website, product designs, artwork layouts, text, interfaces, photography and software are owned by or licensed to VOOVZ and are protected by intellectual-property laws. You may not copy, scrape, reproduce, modify, distribute or commercially exploit our content without written permission, except as allowed by law or as necessary to use a product you purchased.

• Do not use the website to break any law, infringe rights, distribute malware or interfere with security.
• Do not attempt to access another customer's account, order or uploaded content.
• Do not scrape, harvest or automate access in a way that harms or overloads the service.
• Do not misrepresent a connection with VOOVZ or use our brand in a way likely to confuse customers.
• Do not upload content that you do not have the right to use or that would require permission you have not obtained.

Payments, hosting, delivery, analytics, communications and some content may be provided by third parties. Their services may be subject to separate terms and privacy notices. We are responsible for choosing providers with appropriate safeguards but are not responsible for a third party's independent acts outside our control.

To the fullest extent permitted by law, the website and services are provided on an “as available” basis. We do not promise uninterrupted or error-free operation, and we are not liable for indirect, incidental, special or consequential loss that was not reasonably foreseeable.

Our aggregate liability for a claim relating to an order is limited to the amount you paid for the affected order, except where a higher amount or remedy is required by law. Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any right that cannot lawfully be excluded.

To the extent permitted by law, you agree to indemnify VOOVZ against third-party claims, losses and reasonable costs arising from content you upload, your breach of these Terms, your infringement of another person's rights or your unlawful use of the service. This does not apply to losses caused by our own negligence or breach.

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles, and the courts of Hong Kong have non-exclusive jurisdiction. This does not deprive you of mandatory consumer protections or the ability to bring a claim in a court that is available to you under local law.

Before starting formal proceedings, please contact us so we can try to resolve the issue informally.

We may update these Terms when products, law or operations change. The updated date appears at the top of this page. Changes apply prospectively and do not reduce rights already accrued under a completed order. If a provision is unenforceable, the remaining provisions continue in effect.

• Customer support: support@voovz.com
• Legal notices: legal@voovz.com
• Registered address: RM D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong