Privacy Policy

This Privacy Policy explains how ALWAYHEALTH TECHNOLOGY LIMITED (“VOOVZ”, “we”, “us”) handles personal information when you visit voovz.com, create an account, upload photos, place or track an order, contact support, subscribe to marketing or download a digital product.

For the purposes of the EU and UK General Data Protection Regulation, VOOVZ is the controller of personal data used to operate the store and fulfil orders. Some services may act as our processors or as independent controllers under their own notices.

• Identity and contact data: name, email address, telephone number, account login and communication preferences.
• Order and delivery data: billing and shipping addresses, order contents, product options, personalisation details, tracking information and order history.
• Payment data: payment status, transaction identifiers, partial card details, billing information and fraud signals supplied by payment providers. We do not store full card numbers.
• Photos and creative content: pet or human photos, names, dates, messages and other content you upload or email us for artwork and production.
• Support data: messages, claim evidence, photos of damaged products, packaging, shipping labels, refund and replacement records.
• Technical and usage data: IP address, approximate location derived from IP, device and browser details, pages viewed, referring URL, timestamps, cookie identifiers and security logs.
• Marketing data: newsletter subscription status, campaign interactions and your communication choices.

• Prepare previews, produce personalised products and arrange delivery.
• Process payments, prevent fraud and manage refunds, replacements and chargebacks.
• Send transactional emails such as order confirmation, preview, revision, dispatch and delivery updates.
• Provide customer support and investigate damaged, lost or incorrect orders.
• Operate accounts, wishlists, referral rewards and other requested features.
• Improve products, website performance, checkout reliability and customer experience.
• Send marketing where you have opted in or where permitted by law, with an easy opt-out.
• Maintain security, enforce our Terms and comply with tax, accounting, customs and legal obligations.

Where EU, UK or similar data-protection law applies, we rely on the following legal bases:

• Contract: to prepare artwork, fulfil orders, process payments, deliver products and provide requested support.
• Legal obligation: to keep tax and transaction records, comply with customs rules and respond to lawful requests.
• Legitimate interests: to secure the service, prevent fraud and abuse, improve our products, understand aggregate website use and communicate about existing orders.
• Consent: for optional marketing, non-essential analytics or marketing cookies where consent is required, and any public use of your content.
• Vital or public interest: in the rare circumstances where processing is necessary to protect someone or comply with an important public requirement.

Photos are used to prepare your preview, produce your order and provide replacement or support services. We share them only with the production, storage, quality-control and support providers who need them for that order. We do not sell your photos or use them in public marketing unless you give separate permission.

If your photo includes another person, you confirm that you have their permission to use it. Do not upload a photo if you are not allowed to use it. If you ask us to delete photos before an order is complete, we may be unable to continue production and may need to cancel the affected item.

We may share personal information with the following categories of recipients:

• Hosting, cloud storage, database, security and IT providers.
• Payment processors, fraud-prevention services and billing providers.
• Print production, fulfilment, packaging and delivery service providers.
• Email delivery and customer-support platforms, including Amazon SES for support-form delivery.
• Security and bot-protection services, including Cloudflare Turnstile for the contact form.
• Analytics providers, where enabled and subject to your choices.
• Professional advisers, auditors, insurers and parties involved in a business transaction.
• Courts, regulators, customs authorities, law enforcement or other parties where required by law.

We do not sell personal information for money. If a future activity is treated as a “sale” or “share” under a privacy law, we will provide the required opt-out. Service providers are required to protect information and use it only for the agreed services, subject to their legal obligations.

VOOVZ and its providers may process information in countries other than the one where you live. Where required, we use contractual, organisational and technical safeguards such as standard contractual clauses, supplier due diligence and access controls. By using the service, you understand that international transfer may be necessary to provide global production and delivery.

• Order, payment and tax records are retained for the period required by accounting, tax, fraud-prevention and consumer-law obligations.
• Account data is retained while the account is active and for a reasonable period afterwards to resolve disputes and enforce agreements.
• Photos and production files are retained only as long as needed to produce the order and support a reprint, claim or legal requirement. Providers may delete or de-identify them according to their documented retention schedules.
• Support and claim records are retained for the period needed to manage the issue, prevent fraud and meet legal obligations.
• Marketing contact data is retained until you unsubscribe or the data is no longer needed, plus a suppression record to honour your choice.
• Security and server logs are retained for a limited period appropriate to security and troubleshooting.

We use necessary cookies and similar technologies to run the cart, maintain sessions, remember region and language choices, secure checkout and measure basic site operation. Optional analytics or marketing technologies are used only where enabled and, where required, with consent.

For categories, providers, retention and choices, see our Cookie Policy. You can also control cookies in your browser, but blocking necessary cookies may prevent checkout or account features from working.

You can unsubscribe from marketing emails using the link in the footer of the email or by contacting us. Transactional messages about an active order, payment, delivery, security or legal notice are not marketing and may still be sent where necessary.

Depending on where you live, you may have the right to access, correct, delete, restrict, object to or port certain personal data, withdraw consent, opt out of marketing or ask us not to use data for certain targeted advertising. You may also have the right to complain to your local data-protection authority.

To make a request, email privacy@voovz.com. We may need to verify your identity and may retain information where law requires it or where we have a legitimate reason that overrides the request. We normally respond within 30 days, or the shorter period required by local law.

California and other U.S. state residents may also request information about categories of personal data collected, sources, purposes, recipients and applicable opt-out rights. We do not knowingly sell personal information or use sensitive personal information for cross-context behavioural advertising.

We use reasonable technical and organisational measures, including encrypted transmission, access controls, payment-provider tokenisation, logging and supplier review. No online transmission or storage system is completely secure, so we cannot promise absolute security. If we become aware of a breach affecting your rights, we will notify you and the relevant authority where required.

The store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it. A parent or guardian may place an order on behalf of a child where permitted by law.

The website may link to payment, social media, review or content services. Their privacy practices are governed by their own notices. Read those notices before providing information to a third-party service.

We may update this Privacy Policy to reflect changes in the service, providers or law. The updated date appears at the top of this page. Material changes may also be communicated by email or a website notice where appropriate.

• Privacy requests: privacy@voovz.com
• General support: support@voovz.com
• Legal entity: ALWAYHEALTH TECHNOLOGY LIMITED
• Registered address: RM D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
• Registration number: 75820100