Shipping & Delivery Policy

VOOVZ can currently deliver only to the countries listed below. The destination must be selectable at checkout before payment. If your country is not listed, we cannot accept the order or guarantee delivery, even if a third-party parcel forwarder offers an address.

Regional totals can be longer during holidays, severe weather, customs checks, carrier disruption or remote-area delivery. Estimates are not guaranteed delivery dates.

Countries and territories outside the list above are not currently serviceable. This includes mainland China, India, Pakistan, Indonesia, the Philippines and many other destinations, even if they are not named individually here. U.S. territories such as Puerto Rico, Guam and the U.S. Virgin Islands are also not currently enabled unless they appear as a separate country at checkout.

We may add destinations as our delivery coverage changes. The checkout country list is the authoritative list; do not rely on an old screenshot, marketplace listing or third-party shipping page.

• Photo review and artwork preparation: normally 1–2 business days after the order and usable photos are received.
• Included revision round: timing depends on how quickly you reply with changes.
• Production begins only after you approve the final preview: normally 2–3 business days.
• Multi-item orders, complex compositions and peak periods may take 3–5 production days.
• Dispatch confirmation and tracking are sent to the email address supplied at checkout.
• Business days are Monday–Friday, excluding public holidays at the production location or destination.

Depending on the product, destination and production capacity, an order may be produced in the United States, the United Kingdom, the European Union or another suitable production location.

A single order may be split into more than one parcel if items are produced at different locations. You will receive separate tracking information for each dispatched parcel.

The shipping charge and any available delivery upgrades are shown at checkout before payment. The charge can vary by destination, parcel size, product type, number of items, order value and the delivery service selected.

Unless checkout explicitly says a promotion applies, no free-shipping threshold, flat rate or country surcharge described on an older page is part of this policy. The amount displayed on the final checkout page controls.

• Use a complete residential or business address, including apartment, suite, building and postcode information.
• We cannot guarantee delivery to PO boxes, parcel lockers, hotels, military addresses or freight-forwarding facilities; checkout may reject or the carrier may return the parcel.
• Address changes are not guaranteed after payment. Contact us immediately; once an order enters production or has been dispatched, we may be unable to change it.
• The customer is responsible for checking the shipping address before approving the final preview.
• If a parcel is returned because the address was incomplete, incorrect or undeliverable, the original shipping charge is not refundable and a reshipment fee may apply.
• If the carrier marks a parcel as delivered to the supplied address, we will help open a carrier investigation, but we cannot guarantee a replacement when delivery has been confirmed.

Tracking is normally supplied within 1 business day after dispatch. Tracking events can take 24–48 hours to appear, especially for international shipments. A label being created does not mean the parcel has already been collected by the carrier.

If tracking has not moved for 10 business days after the last event, contact us. We may need to wait for the carrier investigation period before declaring a parcel lost:

• US, Canada and domestic European shipments: contact us after 10 business days beyond the estimated window.
• International shipments: contact us after 20 business days beyond the estimated window.
• If the carrier confirms loss, we will remake, replace or refund the affected item, including the shipping charge paid for that item.
• If tracking confirms delivery to the address supplied, the order is treated as delivered unless there is evidence of carrier error, theft or an address mistake caused by VOOVZ.

International orders may be subject to import duties, taxes, VAT, brokerage or customs handling fees. Unless checkout explicitly states that duties are included, these charges are set by the destination country and are the recipient's responsibility.

VOOVZ cannot predict or waive destination charges and cannot mark a commercial order as a gift or under-declare its value. If a parcel is abandoned, refused or returned because charges were not paid, the product and original shipping charges may not be refundable. Check with your local customs authority before ordering if the amount matters to you.

We dispatch to the address supplied at checkout. The risk of loss or damage transfers when the parcel is delivered to that address or to the carrier's confirmed delivery point. If you believe a parcel was lost or damaged in transit, follow the claim process in this policy rather than discarding the packaging.

Delivery estimates are not guarantees. VOOVZ is not responsible for delays caused by customs, carrier failures, severe weather, strikes, public holidays or events outside our reasonable control, but we will still help investigate and provide a remedy where our own production or dispatch obligations were not met.

We may add, suspend or change a destination, carrier, production location or delivery estimate when necessary. Changes apply to new orders after the policy is updated and do not remove mandatory rights you already have under applicable consumer law.